CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry’s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the roleThe purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
What you’ll doResponds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up to ensure customer satisfaction.Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates with technicians and assists management in resolving problems, provides reports on open and checks status with the appropriate technician or vendor.Maintains files on work orders, proposals, and department files.Creates vendor files and checks accuracy on completed paperwork submitted by vendors.Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.Assists with the inspections on the facility campus.Assist with process and procedure training.Other duties may be assigned.
What you’ll needHigh school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.Ability to understand and carry out general instructions in standard situations.Basic skills with Microsoft Office Outlook.Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.Errors in judgment may cause short-term impact to co-workers and supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?CBRE prides itself on its RISE values of Respect, integrity, Service and Excellence. CBRE is the global leader in commercial real estate services and investment. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.