Facilities Coordinator/Community Ambassador
We’re JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That’s why we’re committed to our purpose to shape the future of real estate for a better world.
We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below.
We’re interested in getting to know you and what you bring to the table!
Key Responsibilities
Site Management
- Manage all customer inquiries and issues tactfully and confidently
- Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
- Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
- Ensure office equipment is in good working condition.
Otherwise, rectify immediately
- Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
- Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations
- Consolidate all customer issues and generate monthly report
Customer Service & Communications
- Start the day with greeting customers, using customer name
- Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
- To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
- Share communications collaterals with the JLL team
- Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered.
Urgent issues / emails to be prioritized first
Administrative Duties
- Perform / stock pantry and supplies as needed
- Administer workplace policies (clean desk, appropriate use of space, etc.)
- Additional duties as assigned by Workplace / Facility Manager
Qualifications:
- Bachelor’s degree or equivalent
- 3 – 5 years prior experience in hospitality, tourism, events operations property management, or related profession
- Customer focused mentality with a passion for hospitality
- Excellent verbal and written communication skills, ability to communicate professionally at all levels
- Meticulous with strong organizational and time management skills
- Strong interpersonal skills and highly collaborative
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL.
Apply today!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at AccomodationRequest@am.jll.com .
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management.
JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
JLL is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 91,000 as of December 31, 2020.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
For further information, visit jll.com .