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Escalation Specialist

247.ai

This is a Part-time position in Los Angeles, CA posted May 6, 2022.

[24]7.ai is looking for a professional individual to fill the role of ‘Customer Service Escalation Specialist.’ This person should display exceptional customer service skills, be willing to work in office, and have a passion for helping customers.

You will be helping customers with escalations over the phone in a call center environment.

Job Summary: Deliver outstanding customer service while providing resolution to customer’s inquiries.

Able to multitask and manage customer’s needs in a professional and proactive manner.

Able to de-escalate, manage conflict and follow processes and procedures.

Align to program metrics with a results oriented mindset.

This is a 100% onsite position.

Minimum Requirements: High School Graduate or GED.

1 year Call Center Experience required.

Customer Focus to meet/exceed customer expectations.

Strong written and verbal communication.

Analytical and problem-solving skills.

Knowledge of Social Media in a work environment preferred.

Ability to work well under pressure.

Must have open availability during hours of operation to work a full-time schedule.

What we offer: Health, Dental, & Vision Insurance 401K Weekly pay.