Crystal Stairs, Inc.
Improving the Lives of Families through
Child Care Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.
Enrollments Family Services Specialist
What We’re Looking For:
We seek an effective Family Services Specialist for our Enrollments Unit. Under general supervision, the Family Services Specialist will determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards. Assistance provided by the Family Services Specialist includes the delivery of quality services in the following areas:
Your Passion at Work:
- Determine eligibility, process enrollment (including families transferred from Stage 1 and complete the initial certification of families qualified for subsidized childcare within designated time frames, as required.
- Monitor cases for program compliance and ensure documentation is accurate, appropriate and complete.
- Answer client inquiries and provide supportive referral services to families and providers regarding child care options and other community resources; assist walk-ins as needed
- Review cases for discrepancies that may identify possible fraud.
- Provide technical assistance to parents and providers by advising them on available options and how to successfully navigate through processes.
The Skills You Possess:
- Minimum two years of experience in case management or client/vendor management in a human services or child development environment
- A. or B.S. degree from an accredited four year university or equivalent work experience.
- Strong time management and organizational skills
- Ability to prioritize work
- Excellent written and oral communications skills
- Excellent customer service skills and experience with a diverse client base
- Ability to handle multiple projects and meet deadlines
- Ability to apply program guidelines and follow procedures
- Ability to maintain confidentiality
- Ability to work independently with minimal supervision
- Strong attention to detail and ability to multi-task
Total Package of Benefits:
- Medical/ Dental/ Vision/ Life and Pet Insurance
- 401k Matching Options
- Flex Spending
- Pre-paid Legal Services
- Sick and Vacation Time
- Paid Holidays
- Training Days/Staff Development
- Opportunity for Advancement
- Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
Crystal Stairs is one of the largest private non-profit child development corporations in the State of California. We help families locate affordable and appropriate childcare through a variety of services, working with childcare providers, educators, advocates, and community members to positively impact the lives of more than 40,000 children each year.
For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org