Action Property Management is a premier management company that is seeking aFull-TimeDoor Host/ Conciergeto join our team at our luxury association, The Carlyle, located in Los Angeles.
Why Join Action?
Action’s goal is to attract and retain the best talent in the industry.
We have proudly rated 4.3 Stars on Glassdoor.
Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
We offer our Team Members the following:
Competitive starting compensation
Comprehensive benefits package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
A values-driven company culture that encourages teamwork and excellence
Schedule: 2:30 pm-11:00 pm must be available on weekends.
Salary: $18
– $20 per hour + Benefits
Job Summary:
Under the direction of the assigned supervisor, the Door Host/ Concierge is the first point of contact for people arriving at the Association whether by vehicle, in person, or by phone.
As such, the Door Host/ Concierge must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the property.
The Door Host/ Concierge is expected to possess a working knowledge of the Association’s rules, policies, and procedures, as well as familiarity with the Association’s amenities and surroundings in order to assist residents and their guests.
Essential Duties & Responsibilities:
Station at the entry, greet and hold the door for entering homeowners, residents, and guests.
Load packages/luggage onto a luggage cart and transfer them to the runner.
Patrol entryway, front desk area, & lobby and keep in spotless condition.
Report loiterers, suspicious persons, and rule violators to the Front Desk Supervisor.
Operate resident and guest vehicles and assist valet when needed.
Provide concierge services.
Monitor lobby activity and maintain access control.
Address resident and guest concerns and questions.
Receive and distribute resident parcels.
Answer and direct incoming phone calls.
Demonstrate a strong understanding of the association’s governing documents.
Requirements
6 months of customer service experience.
Preferably in hospitality or luxury property management.
Polished and professional appearance and demeanor
Strong verbal and written communication
Strong critical thinking skills.
Must be solutions-oriented
High attention to detail
Personable and capable of building a strong rapport with residents and guests
Team player
Ability to lift up to 50 pounds
Action Property Management is an Equal Opportunity Employer and supports a Drug-Free Workplace.
Pursuant to the Los Angeles Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.