Documentation SpecialistBroomfield, CO3 Month Contract$19-21/hrRequirements:Bachelors Degree or 3 years of related work experience preferredIntermediate/Advanced Microsoft Excel skillsStrong communication and customer service skillsAbility to multi-task in a fast paced environmentAccounts receivable and collections preferredMust possess strong analytical and organizational skillsAbility to interact and communicate with all levels in a matrix organizationEncourages cross functional collaboration and effectivenessExcels in both oral and written communication skills able to tell stories with dataSAP HighRadius CAS experience preferredSummary:Documentation Specialist is responsible for managing all documents for trade claims and accounts receivable ensuring that all documents from various sources are captured and maintained in company systems.This includes obtaining documentation for assigned customers researching unknown payments from customers ensuring automated processes are functioning properly and managing shared email boxes as well as mailed documentation.This position will be based in our Broomfield CO location and is a dynamic role where you can leverage your customer service skill set and intellectual curiosity to help a growing business.Responsibilities:Manage the collection of all documents from various sources and import into trade management toolMonitor and escalate issues with automated processes within the trade management toolChange customer behavior to improve documentation quality and timelinessIndex documents to create transactions in trade management tool including item capture for specific customersSort and scan mail and ensure sent to trade management tool to be indexedManage document retention requirements for mailed documentationManage email rules/forwarding for documents to be sent to trade management toolResearch Unknown payments from customers and determine next stepsManage all new transactions in trade management tool
– including monitoring and manually merging transactions as needed identifying deductions with no documentation and obtainingEstablish positive cross-functional relationships to respond to the needs of the business and the customerGet involved when process improvement opportunities ariseMeet stated financial goals and objectivesWork within an organization that is focused on value added activities maintaining a high level of productivity integrity and trust thereby positioned to respond to the needs of a growing company and our customersDeliver best in class service to internal and external partnersAll other duties as assigned