Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.our people deliver.®Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.Position Overview:AIT seeks a Dispatch Agent to work in our LAX station! We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable.The Dispatch Agent is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.What You Will Be Doing Day-to-Day:* Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.* Timely event data entry of shipment milestones into MyAIT & AS400 tracking system – pickup, delivery, obtain proof of delivery.* Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.* Assign driver load planning based on local mapping & appointments accordingly.* Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.* Other duties and responsibilities will be assigned as business demands deem necessary.What We Look for in Teammates:* A team player who works well with others – being respectful to our teammates is a Core Value!* A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.* Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.* Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!Other Skills We Hope to See:* High School Diploma/GED equivalency required; Associate Degree or equivalent preferred.* 0-3 years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations.* Proficient in Microsoft Office* Previous Experience working with AS400 preferred.* Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.* High attention to details and organization.* Strong geographic and mapping skills. Sense of direction and coordination to build routes.* Great interpersonal and communication skills with customers, drivers, and co-workers-communication is key!What AIT Can Offer You:* Growing company with a record year in performance that continues to scale!* Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!* Laid-back and open-door work environment* High Performance culture with a focus on a growth mindset where continuous improvement is embraced* Opportunity for advancement* Competitive compensation package* Full line-up of benefits* Tuition assistance* Volunteer program – it’s also a Core Value – we actively engage in our communities!About AIT Worldwide Logistics:AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to careers@aitworldwide.com.