Position: Desktop/walkup Engineer
Location: LA
Work Schedule: FT days
Duration: 3 months
Our client is currently seeking a Desktop Engineer that will work onsite at a client location 5 days per week helping deliver IT support and managed services provided by our partner. This role will work on a variety of user-facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This role will be part of the Performance Services team that manages our client’s end-user environments.
Qualifications:
Demonstrated engineering experience in a multi-tenant environment. The ideal candidate has experience working with a variety of different end-user platforms. Individuals must be able to communicate both with internal teams and with Performance Services’ client’s staff. Individuals will be contributing to client satisfaction by providing clients with timely and responsive services and work products.
Requirements:
Bachelor’s degree in Computer Science, MIS, or equivalent preferred
3-5 years of work experience with progressively more responsibilities
Demonstrate systems management ability, as well as being able to assist in designing and documenting end-user solutions.
Act as escalation engineer for level 2 and level 3 support issues, and work items in the queue
Assist in managing and delivering client projects
Troubleshooting experience with Active Directory, O365 and Windows applications is preferred
Experience with Antivirus platforms, as well as OS patching
Mobile Device Management experience a plus
Demonstrated proficiency with Windows OS troubleshooting. MS Exchange and MS Windows Server a plus
Excellent organizational, verbal and written communication skills
Equal Opportunity Employer Veterans/Disabled .
Job Requirements:
Specific skills include, but are not limited to, the ability to:
Thoroughly and accurately understand issues and analyze the problem in a systematic fashion
Serve as an escalation resource for endpoint incident troubleshooting.
Strong communication skills to be able to work with client staff and multiple internal teams
Background in Microsoft O365.
Strong background in Windows workstation platforms.
Understanding and ability to troubleshoot and remediate desktop infrastructure and applications (Outlook, Office, Adobe, network printing, etc.)
Ability to troubleshoot and remediate mobile devices and tablets
Ability to analyze systems reports and produce a meaningful incident resolution
Review ticket queues and be able to manage priority and tasks while communicating updates to end-users