Please include the following information at the time of submittal in the comments section in FG:
Location:
Work Authorization Status:
Vaccination Status: Do not note on resume
Assignment Information
Remote, exception of equipment pick up on 1st day. local job seekers Only,
Campus or Medical Enterprise: Medical Enterprise
Working Job Title: Service Desk Analyst
Number of needs: 1
Duration of Assignment: Contract to Hire!
Work hours: 8-5 pm
2 -3 steps Video/ Teams interview process
The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role works in collaboration with leadership to understand IT objectives and contribute the division IT goals and vision.
The Analyst must stay current with best practices regarding IT standards, guidelines, and help implement technology solutions in a cost-effective way. Primary skills will include, analyzing data using advanced skills in data gathering, root cause analysis, and other techniques to leverage information from technology systems to explain activity and solve business problems.
An essential aspect of this position is to take substantial quantities of data and analytic results and condense them into a coherent story with clear, easy-to-follow conclusions. The results, informed by knowledge of the business, will be used to make actionable recommendations.
This position requires a quantitative aptitude, a broad understanding of math, statistics, business, hands-on data analysis, and strategic thinking skills.
The analyst will recommend processes to automate reporting functions, define and create new metrics, and report layouts with the best visual aids to be reviewed by senior leaders and colleagues. This role will contribute significantly to enhancing the efficiency of the entire I.S. Organization.
The IT Analyst functions as a direct report to the Supervisor, Service Delivery for Client Services.
Minimum Education:
Associate Degree in Management Information Systems, Computer Science, Data Analytics, Business, or equivalent experience
Must-Have:
longevity in work history
Minimum of 2 of IT or related experience
Demonstrated knowledge of report evaluation and analytics
Proven experience in implementing and supporting service-oriented tools
Proven experience in service-related concepts, practices and procedures including ITIL methodologies
Must demonstrate excellent written/spoken and communication skills
Analytical expertise to ensure quality and accuracy of data, process, design, and presentation
Ability to design and recommend escalation policies and procedures
Demonstrated knowledge of Service Level Agreements and Service Delivery deliverables
Strong attention to details and organizational skills
Demonstrated teamwork and collaboration
Experience with reporting and ticketing tools (ServiceNow, advanced Excel, SQL,
dashboarding/reporting/visualization platform)
Medical Enterprise – Non-Clinical Onboarding- Must complete all onboarding requirements prior to starting date, no exceptions
CORE Background
Background
Social Security Trace
7 year worked and lived found by SSN Trace
County Criminal F&M – 7 year
Federal Criminal – 7 year
Widescreen Plus National Criminal Search
National Sex Offender Registry
Healthcare Sanctions State
OIG/SAM
Application
Temporary Work Agreement
Harassment & Discrimination Pamphlet
Education HS Diploma
Employment 3 Employers Must verify 2 out of 3
HIPAA
COVID Vaccine + Booster ( S)
HEALTH/MEDICAL SCREENS
Note: ALL IS BILLABE EXCEPT FOR DRUG SCREEN
1. Bloodwork (Titers) to show they are immune to MMR (Measles, Mumps and Rubella), Varicella (Chickenpox) & Hepatitis B.
Or in the event that they do not have this
Provide proof they had injections (shot records):
MMR Series of 2
Varicella Series of 2
Hepatitis B series of 3
2. TB Test(yearly)
Date test was done
Must have been read within 24 to 48 hours of the test
Results must have millimeters of induration
In case of positive TB history, must present chest x-ray results
Note: QuantiFERON Gold can be used in place of the 2 step Tb test
3. Influenza for Current Flu Season REQUIRED/NO EXCEPTIONS – Flu shot is ONLY good for the season which is 10/1 through 4/30. If they start on May 1, they don’t need the vaccine until this next fall. It is recommended for Workers to wait and get the vaccine AFTER Sept 1st.
4. Drug Screen – 10 panel – Must be taken