Love music? Come sit with us. At our core, we help creative people make better music with cutting edge technology.The Output team is growing and we’re looking for a Customer Success Coordinator to ensure all current and prospective customers enjoy a successful experience with our products. We are looking for a proactive, self-starter that finds joy in helping others. The ideal candidate is a clear communicator and an avid music maker with extensive hands-on knowledge with audio plugins, virtual instruments, and DAWs.Responsibilities Triage and respond to all inquiries via email and chatCommunicate directly with customers regarding technical issues.Communicate directly with prospective customers regarding product and sales questions.Work alongside QA and Development to ensure any consistent technical issues are resolved.Assist with creating and updating content on Output’s Knowledge BaseRequirements 1+ years of work experience, preferably in technical supportAdvanced knowledge of music production software and studio setupsAdvanced knowledge of Mac and Windows operating systemsAdvanced knowledge of Native Instruments Kontakt a plusStrong communication skills – verbal and writtenEmpathetic to othersHighly organizedWorks well both independently, and in a team environmentAvailable to work weekends from time to timeReady and willing to help wherever necessaryOutput has made a name for itself as one of the fastest growing, creative, and influential music-making software companies in the world. The likes of Kendrick Lamar, Bjork, Rihanna, James Blake, Imagine Dragons, Justin Timberlake, Nine Inch Nails and many more use our software to write music as well as hit shows and films like Stranger Things, Game of Thrones, and Black Panther.We are a strong group of like-minded music makers and music lovers sharing the common goal of helping music makers around the world be creative. We’re bonded by music. We’re motivated by challenging and fulfilling work. And we always do it while having fun.We are currently working remotely and will continue to do so until it is safe to return to our office in Los Angeles. We have successfully launched new products, achieved record sales, and continue to thrive as a team working from home. This has opened us up to hiring permanent remote positions around the country. Our culture has always valued our employee’s work-life balance and we offer 5 weeks of PTO, excellent health care, and a community of music enthusiasts- with access to our music studios (once it is safe to return).Privacy Policy for California Candidates