Help shoppers, retailers, and the planet
Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns returns software and reverse logistics. We care deeply about taking returns off our customers plates, and we hope you do, too!
What is Happy Returns?
Retailers like Everlane, Rothys, and REVOLVE partner with Happy Returns to make returns beautiful for their business, shoppers, and the planet.
Happy Returns is:
- Based in West Los Angeles right near the 405 and 10 freeways.
- Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP.
- Loved and adored by shoppers for proof, check out our 95 NPS.
- The only end-to-end solution for returns.
Come help us shape the future!
Responsibilities:
Customer Experience Specialist will:
- Provide timely and world-class support for phone and email contacts for our B2B and B2C customers which includes location team members, retail brand partners, and shoppers.
- Help customers by answering their questions and providing help with such topics as technical support, directions to a location, and shipping.
- Log all phone and email conversations by tagging the contact appropriately to ensure the information can later be used to make positive changes to our business
- Work on small customer support projects to ensure company and department objectives are met
- Perform all other tasks as necessary to ensure the success of the Operations team for location partners, retailers and end customers
- Report to the Manager of Operations – Location and Retailer Services
We are looking for someone with:
- Associates Degree preferred or equivalent experience
- High energy, enthusiastic and friendly
- Ability to quickly come up with solutions and resolve problems
- Exceptional written and verbal communication skills
- Ability to receive constructive feedback and make positive improvements
- Capable of managing up
- Can quickly establish relationships and determine the needs of others
- Has the aptitude to work well in a fast-moving, rapidly-evolving environment
- Ceaseless determination setting and attaining goals
- Impeccable organization and communication skills
- Ability to work well both independently and in a cross-functional team
- Passion for the problem Happy Returns is solving
- Working knowledge of CRM and VOIP phone system
Benefits
- 22 paid days vacation
- Catered lunch (2X per week)
- Medical, dental, vision insurance (80% paid)
- Paid parental leave
- 401K