Dandy is hiring a remote Customer Experience Associate to build out client-facing support infrastructure and deliver a best-in-class experience to our dental practice clients. Ideally this person would be willing to work 9-6 pm PST, or 11-8pm EST. As a frontline operator, you will interface with our users, develop feedback loops, and work with operations leadership to build out our product.
What You’ll Do
- Serve as a product expert and provide support to our dental practice clients and dental lab vendors
- Surprise and delight our customers through superior issue resolution
- Identify operational bottlenecks and build scalable solutions that grow our capacity
- Utilize SaaS tools to streamline workflows and build processes that scale
- Work cross-functionally with our product and engineering teams to incorporate user feedback into the development process
What We’re Looking For
- 0-2+ years of professional or internship work in a startup, big tech, consulting, or finance environment
- Ability to resolve client issues and deliver a great experience through phone, chat, and in-person communication
- Desire to work in ambiguous, high velocity environments
- Willingness to roll up your sleeves and fix problems in a hands-on manner
- Intellectual curiosity and research abilities
- With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested! Dandy is committed to cultivating a diverse and inclusive team and none of the above points are 100% required.
Bonus Points For:
- Outstanding professional references to share
- Experience with marketplace models
- Exposure to healthcare environments or stakeholders
- Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work
Benefits
- Best in class healthcare including medical, dental, and vision
- Competitive salary and equity packages
- Fully stocked kitchen with snacks and coffee
- 401k program
Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.