Job Description
POSITION SUMMARY:
This position is responsible for checking all customer receipts and enforcing entrance and exit policies at the door for customers and associates; has responsibility for the execution and enforcement of all company policies; uses various types of equipment and techniques: enforces, secures, helps customers or employees with basic store questions; physically stands at designated entrances to enforce company policies and to provide customer service if appropriate; report on suspicious activities internal or external to store management / Corporate Loss Prevention when appropriate. This position reports directly to the Operations Manager and laterally to Corporate Loss Prevention management in cases of external or internal theft.
ESSENTIAL FUNCTIONS:
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties
Provide excellent customer service with a smile while verifying customer and employee supply receipts at the door.
Enforce entrance and exit policies.
Report suspicious activity (internal or external) to Loss Prevention management.
Assist store management during opening and closing procedures.
Assist store management during emergency situations
Performs other duties as assigned or required.
This job description reflects the general guidelines considered necessary to describe the principal function of the job identified and shall not be constructed as a detailed description of all the work requirements that may be inherent in the job
POSITION QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Experience Required
- Bilingual English and Spanish
- May require the ability to lift heavy objects and equipment weighing up to 35 pounds.
- Requires ability to walk, and stand for long periods of time.
- Excellent attitude
- Smile
- Teamwork oriented
- Dynamic and Enthusiastic
- Open to learn and to accept changes in a fast paced mode
- This position requires a perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. Incumbent must have an understanding of the Companys policies and procedures
SKILLS & ABILITIES
Education
High School Diploma (or GED)
Language Skills
- English and Spanish
Computer Skills
- N/A
Certificates and Licenses
- None required
Other Requirements
None
WORK ENVIRONMENT
Ability to work in a fast pace environment
PHYSICAL DEMANDS
GENERAL
LIFT / CARRY
PUSH / PULL
Stand
C
Reach above shoulder
O
10 lbs or less
O
12 lbs or less
O
Walk
O
Climb
O
11 20 lbs
O
13 25 lbs
O
Sit
N
Crawl
O
21 51 lbs
O
26 40 lbs
O
Handling
C
Squat or kneel
O
51 100 lbs
N
40 100 lbs
O
Reach Outward
C
Bend
O
Over 100 lbs
N
N(not applicable) = Activity is not applicable to this occupation.
O(Occasionally) = Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F(Frequently) = Occupation requires this activity from 33% – 66% of the time (2.5 – 5.5+ hrs/day)
C(Constantly = Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Associated topics: alarm, guard, loss prevention, monitor, patrol, public safety officer, safety officer, tsa, unarmed, watchman