Our client, a leading retail company, is seeking a CSR Team Lead to join their team. As a CSR Team Lead, you will be part of the Operations department supporting the Electronics Retail Sales team. The ideal candidate will have excellent customer service skills, strong leadership abilities, and a passion for delivering exceptional results.
Job Title: CSR Team Lead
Location: Los Angeles, CA
Pay Range: $41,600 – $45,760 per year
What’s the Job?
- Supervise and lead a team of customer service representatives to ensure exceptional customer service is provided to all customers
- Monitor and evaluate team performance to identify areas for improvement and implement corrective actions
- Collaborate with other departments to ensure efficient and effective operations
- Maintain accurate records and reports on team performance and customer feedback
- Assist with training and development of new team members
What’s Needed?
- Minimum of 1 year of experience in a customer service supervisory role
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and other relevant software
What’s in it for me?
- Competitive salary and benefits package
- Opportunity for career growth and advancement within the company
- Collaborative and supportive work environment
- Training and development opportunities to enhance your skills and knowledge
- Opportunity to work with a dynamic and diverse team
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.