Job Title: Client Service Representative Work Hours: 8:00 5:00pm Monday Friday Plus, on-call rotation.
Primary Job Duties: Serves customers by providing product and service information; resolving product and service problems and booking appointments.
MUST HAVE CUSTOMER SERVICE EXPERIENCE.
Responsibilities: Answer incoming calls by the 2nd ring with no one on-hold for longer than 1 min.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Schedule service calls as directed.
Schedule maintenance and service agreement appointments.
Update service database from each service ticket.
Make follow up calls after service or installation Provide customers with product and service information.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Follow-up on customer inquiries not immediately resolved.
Research account issues.
Recognize, document and alert the supervisor of trends in customer calls.
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