Company: KARL STORZ Endoscopy-America, Inc. (KSEA)
Job Code: 12653
Pay Grade: US-C11
Description
KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
KARL STORZ is currently seeking a Credit and Collections Coordinator to join the Credit & Collections Department. As a Credit and Collections Coordinator, you will serve as a key member of the F&A team and will report to the Credit and Collections Supervisor. This position collects, manages and provides resolution of outstanding invoices from past due accounts. This person interacts with cross functional departments such as sales, customer support, accounting, tax, etc.. This position will be responsible for ensuring that AR aging targets are met.
KEY RESPONSIBILITIES:
- Inform customers of a ‘past due’ balance by various means, including, second, third and fourth notices, mass mailings, emails, and phone calls.
- Handle customer inquiries on outstanding invoices. This would include mailing/emailing documents as requested by customer.
- Researching any questions or disputes that the customer may have to determine the validity of the invoice.
- Research, reconcile and resolve various past due issues.
- Perform collections as per the company’s escalation policy.
- Track and record collection notes into company’s ERP system
- Contact customers and request payment status of all past due invoices.
- Submit pricing issues and invalid purchase order issues for research.
- Respond to customer support on various account issues.
- Complete and submit credit line increases to Credit Risk Analyst.
- Release held orders or place accounts on credit hold as per the escalation policy.
- Work toward common goals with others by supporting, encouraging, and sharing information in a collaborative and approachable manner.
REQUIREMENTS:
- Excellent written and spoken business communication skills.
- Must possess strong knowledge of SAP order entry and or credit management functions or comparable ERP package.
- Minimum education level: some college and or equivalent work experience.
- Two to four years of relevant experience.
- Ability to work in a collaborative, service-oriented team environment.
- Knowledge of Excel at the intermediate and above level.
- Must possess exceptional interpersonal communication skills.
- Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
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Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.
Employee Benefits Program Overview for U.S. Locations
- Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
- 3 weeks’ vacation, 10 holidays plus paid sick time*
- 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- Tuition reimbursement of up to $5,250 per year
- Fitness reimbursement up to $200 annually
- Employee referral program of up to $2,000 per hire
- And much more!
*Field sales, internships and part-time employees are not eligible except for where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.
Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.
Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.
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