Position InformationJob Title: Credit Card SpecialistReports to: Credit Card Officer / Credit Card Officer II / Credit Card ManagerDepartment: Credit CardFLSA Status: Non-ExemptWork Location: 3200 Wilshire, 10th Floor, Los Angeles, CAPosition Overview:The position is responsible for executing or supporting the execution of processes/procedures.Education & Experience RequirementsMinimum Education Level: High School Diploma (College degree preferred)Minimum Years of Banking Experience: 0
– 5 yearsCombination of Experience and Education can meet the job requirements: YesLanguage RequirementEnglish: Written: Fluent preferred, Verbal: Fluent preferredKorean: Written: Fluent, Verbal: FluentComputer/Systems Knowledge RequirementsMicrosoft Outlook: IntermediateMicrosoft Word: IntermediateMicrosoft Excel: IntermediateMicrosoft PowerPoint: IntermediateTSYS TS2: Will trainTSYS TA Web: Will trainTSYS Card Manager: Will trainJob Qualifications/RequirementsPreferred: Minimum 0
– 5 years of credit card industry experienceRequired: Apply training to exhibit sufficient knowledge of pertinent regulations, i.e.
ECOA, FCRA, FDCPARequired: On completion of training demonstrate the ability to manage daily duties as assignedRequired: Demonstrate the ability to apply training to recognize and mitigate operational riskRequired: Demonstrate the ability to apply training in credit card operations basic accounting requirementsPreferred: Prior experience of credit card processing platform(s)Essential Duties and Responsibilities include the following:* Basic accounting/bookkeeping including; payment processing; G/L reconciliation; account transaction research* Report compilation, log updates* Level II customer support for internal (Bank of Hope) and cardholders including Korean language support* Delinquent Account review, collections outbound/inbound call handlings* BSA/AML requirements including KYC/CIP as neededCommunication skills:* Provide exceptional customer support to internal and external customers of the Bank, exhibiting concern for the customer’s issue/problem and a desire to reach an effective resolution* Exhibit the ability to de-escalate customer calls where necessary and address complaints while maintaining the bank’s and the business unit’s policies* The incumbent will exhibit an ability to communicate effectively, at all levels, in both written and oral presentationReasoning Skills:* Excellent analytical skills including the ability to define problems, collect data ,establish facts, and draw conclusions.* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Professional Skills:* Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct* Ability to remain flexible to adapt to changes in the work environment* Ability to study and apply new information* Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills* Ability to work accurately with close attention to detail* Ability to maintain confidentiality of sensitive information* Ability to work with co-workers, customers, and vendors professionally and tactfully* Possess a work ethic that includes neatness, punctuality, and accuracy* Exhibit a professional, businesslike appearance and demeanor