Job Description If you’re looking for a new position with a growing company where great performance is rewarded with great opportunity, this is the place for you We are looking for Customer Service Representatives to start with us on Monday, April 12th for our Brandon location . Work Hours & Pay Training 09:00am-05:00pm Monday – Friday for 3 weeks On Site. Production Schedule – Mid-afternoon/Evening, 8 hour shift/full time only Training is paid at $10.00 and after training your hourly rate will be $12.00 -12.50 per hour. If this schedule works for you we would like to meet you WORK FROM HOME – TEMPORARY DUE TO COVID JOB RESPONSIBILITIES: Communicate with customers in a proactive and professional manner across multiple communication channels. Respond to questions, provide information, and promote products while meeting or exceeding customer expectation. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. THE IDEAL CANDIDATE: Friendly and optimistic Excellent inter personal, verbal & written skills in both English and Spanish. Passionate about serving others and strong desire to take ownership to resolve customer issues Proven record of great attendance Able to quickly navigate through multiple systems simultaneously Excellent problem solving skills & must have a “can do” attitude Able to communicate effectively with customers, management, and co-workers Customer service experience obtained in retail, hospitality or call center environment Multiple shifts available Monday through Sunday: AM, Mid-shift, Evenings. Must be available to work on weekend day and holidays PAY & BENEFITS: $12-12.50 an hour Monthly A-Player bonus potential ($1-3 per hour worked) Paid Time Off 401K plan with company matching Medical, Dental and Vision Plans Employee Referral Bonus Employee Tickets at Work Discounts Employee Reward and Recognition Programs Inktel is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Job Type: Full-time Pay: $12.00 – $12.50 per hour COVID-19 considerations: Inktel follows recommended CDC Covid-19 protocol. Job Requirements: Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions
Job Requirements:
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions