As a Cost Assurance Coordinator for vCom, you will focus on filing pricing disputes and associated follow-up. You will handle ongoing maintenance and facilitation of finance cases, and coordinate SLA disputes through timely internal and external follow up. You will own the follow up with each vendor until the issue or dispute is resolved, while documenting activities and keeping the finance cases updated. You will also provide support to the Cost Assurance Analysts as needed. Your attention to detail is impeccable, you learn quickly, and you have excellent communication skills. You have a great sense of pride in your work and strive to contribute to the overall success of the team at all times. You’re comfortable being held accountable in a team-oriented environment. You see opportunities to improve processes and confidently bring your ideas to the table. You’re driven to face challenges head on with a sense of urgency and follow through to reach resolutions.
In your first month, you’ll:
- Learn internal systems and processes
- Understand how to look for and track billing errors
- Make connections with our billing contacts at various vendors
In your first 3 months, you’ll:
- Learn how to file disputes with our vendors, and effectively manage the resolution process.
- Begin to use our third party auditing software with our internal inventory system to confirm our vendors are billing us accurately; tracking anomalies, mistakes and increases
- Identify billing mistakes, learn what types of mistakes get addressed internally and with who, and what other types of mistakes get disputed with our vendors
- Oversee our internal tracking system, ensuring that all cases are being worked in a timely manner, and data is accurate before resolution and closure
In your first 6 months, you’ll:
- Learn to take information from our vendors and analyze it for accuracy and trends
- Be completely comfortable in the role and able to work independently and meet deadlines
What you’ll do:
- General Dispute Filing and Oversight
- Vendor Relationship Management
- Meeting with vendors on a regular basis to review outstanding action items/disputes
- Reporting to Execs when Carriers become problematic or slow response times
- Build Dispute Processes for New Vendors
- Finance Case Workflow Facilitator
- SLA Dispute Oversight
- Add new SLA matrix timelines when new carriers or products are added
- Meet with TST team regularly to verify that the process is being followed
- Support Cost Assurance Analysts with various requests
- Perform other duties as assigned
What you’ll bring:
- Professional demeanor with innate aptitude to understand and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and effectively communicate findings in written, oral, diagram, or schedule form
- Excellent computer skills, including Office 365 (Word, Excel, etc.)
- Extraordinary attention to detail
- Ability to work independently and to multi-task in a fast paced environment
- Ability to communicate effectively with external parties as well as all levels of management
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to take on projects while maintaining current workload tasks
- Self-motivated, with high learning aptitude, and initiative
- Ability to cope with stressful situations and maintain a calm and professional demeanor
- Ability to work precisely with data and ensure that work meets quality standards
It’s also helpful if you’ve got:
- Telecom accounting experience
- Ability and eagerness to learn new systems and databases
- Basic knowledge of NetSuite
- Intermediate level expertise in Excel
The Selection Process
- After submitting a resume, qualified candidates will be invited to complete two separate assessments
- Once the assessments are completed, candidates will participate in a pre-screening phone screen with Human Resources
- A select group of candidates will be interviewed (rounds of interviews may include the team, the VP of Finance, and vCom’s CEO)
Eligibility
Only those candidates authorized for work in the United States will be considered for employment as we are not able to sponsor employment visas.
About vCom
vCom is a cloud-based software and managed services company focused on helping enterprises simplify and better manage every phase of their IT lifecycle spend. Our growth, innovation, and strong customer relationships are driven by our incredible employees who thrive on delivering amazing outcomes for our customers and team members. vCom has received the prestigious Best Places to Work award in the SF Bay Area for 13 years in a row and was one of Glassdoor’s Best Places to Work in 2019 (Employee’s Choice, Small Business List).
EEO Statement
vCom Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.