Collections Specialist – West Hills, CA
Company Profile:
Electro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments. Electro Rent’s rental, lease, sales, and asset management solutions serve industry-leading innovators in communications, aerospace and defense, automotive, energy, education, and general electronics and have done so since 1965.
As the world’s largest resource for testing and technology, we offer equipment from more than 300 brands – ensuring our customers access to equipment that fits their exact need and specifications. Electro Rent is proud to partner with the leading manufacturers who strive to deliver against the latest technologies with quality and reliability.
Electro Rent Leaders Excel at Designing the Solutions that Expedite Equipment Value. When You Want to Move From Design to Delivery in Less Time, Electro Rent Expertise is Unequaled.
Business Profile:
Electro Rent Americas is a leading supplier of complex components and assemblies to the global aerospace industry.
With an understanding of test equipment life cycles and utilization, our team of test equipment specialists offer comprehensive strategies that lower the cost of test. Our team, including highly-skilled engineers, responsive customer service representatives and excellent global logistics professionals, make sure you get the right test equipment right when you need it. Electro Rent helps design an acquisition approach that helps minimize the cost of acquiring equipment, optimize its use, and maximize return after use, saving time and money at each stage.
Location Profile:
Headquartered in West Hills, California, this 350-million-dollar company employs people worldwide. Electro Rent has locations globally, with key locations throughout the U.S. and North America. Electro Rent is relentless in its dedication to being a high-quality, low-cost and on-time supplier; delivering the highest value to its customer while continually pursuing strategic, sustainable and profitable growth.
Position Summary:
The Collections Specialist position here at Electro Rent supports the collections function by ensuring that all aging targets are met. The role includes being the primary point of contact for customers in securing payments and working with internal teams to ensure timely resolution of outstanding issues. This position proactively manages an assigned group of customer accounts receivables through direct customer contact to minimize past due balances.
Job Requirements:
Primary Duties & Responsibilities:
· Following established guidelines, contacts assigned accounts directly to effectively collect outstanding monies. Exercises independent judgment in obtaining payments.
· Ensures barriers to payment, such as proper approvals, expired PO’s, and disputes are quickly identified and mediated. Communicates issues to appropriate party, conducts research as necessary and follows-through to resolution (successful collection and application).
· Develops effective relationships with customers. Understands their process, key players and how to work efficiently within their system to collect outstanding balances effectively.
· Keeps accurate records tracking progress and status of accounts.
· Occasionally, performs other duties as assigned.
Qualifications:
· Knowledge typically gained through 3 years of practical experience in Credit and/or Collections
· Achievement of an AA degree or equivalent preferred but not required
· Ability to tactfully communicate (oral and written) with customers and make effective decisions in how the account should be handled
· Proficient in Microsoft Office and technology applications experience
· Strong analytical skills are required
· Ability to work in a team environment in making business decisions and implementing process
Experience & Education
· AA degree or equivalent is preferred but not required
· 3 years of practical experience in Credit and/or Collections
Physical Requirements
· All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job
· Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods. Full time is typically considered to be 40 hours per week
· Communicate effectively, both oral (in person and on the phone) and written.
· Move around and through all work areas as needed, may include climbing stairs or ladders
· Lift and/or move up to 10 pounds (i.e. books, reports, binders etc.)
· Regularly sit at the assigned workstation
· Use keyboard or equivalent equipment, to access the computer,
· Use hands to manipulate documents and general paperwork to view contents
· Read documents, reports, files etc.
· Communicate effectively using the telephone