Section 1: Position SummaryCore Operations position supporting complex processing and analysis of complex Pretax and COBRA/Retiree billing across a group of health and benefits plans.
This position will be responsible for a range of complex back-office transactional processing for health and benefits plans including but not limited to partner specific and complex HRA claim processing, pretax account refund processing, COBRA/retiree client and carrier monthly disbursement reporting and audits, month end operational reporting, assistance with Open Enrollment/client renewal transactions and COBRA Qualifying Life event entry across multiple platforms.
This position will support ongoing and collaborative measures of Quality Control to support the overall Core Operations Team.Section 2: Job Functions, Essential Duties and ResponsibilitiesEnsure timely and accurate processing of assigned Core Operations transactional tasksIdentify, analyze, and propose resolution of process irregularities and inefficienciesSupport Senior Analyst with Quality Control measures across all core operations transactional work and processes.Identify and escalate process gaps and platform shortcomings that arise and present to Senior Analyst team for review, ability to propose viable process and systematic solutions to resolve root cause issuesProvide reporting on defined basis (daily/weekly/monthly/annual) as required for key performance metrics and service level agreement adherence.Assist with testing of new system functionality related to transactional processingAct as first point of escalation for Senior Coordinator, and Coordinator teams
– assist with resolving processing and platform issuesEffectively communicate (written/verbal) with team members, and internal clients related to transactional process flows and timeframesResponsible for maintaining team process mapping and workflowsCollaborate with team members to continuously improve processes and how to meet team goals and objectives, while maintaining all applicable SLAsAchieve service level goals as identified by leadership, successfully report on assigned transactional tasks as defined by leadershipResponsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.Assist with other tasks and projects as assignedSection 3: Experience, Skills, Knowledge Requirements Bachelor’s degree preferred, or equivalent work experienceMinimum of 5 years’ experience in Health and Benefits industry or related field is preferredAbility to work independently as required, but also able to work within and as a contributing member of highly cohesive team environmentExcellent written and oral communication skillsExcellent analytical and problem-solving skillsMust be detail oriented and able to produce high quality work within tight time constraintsAbility to make sound business judgements while effectively balancing client needs and organizational considerationsAbility to work well under pressure with multiple priorities and deadlinesAbility to coordinate and run meetings attended by senior-level personnel in internal and external environmentsDemonstrated project management skills and inter-department experience and understandingFamiliarity MS-Office software applications, including Excel, PowerPoint, and WordWe are proud to be an Equal Opportunity Employer