Contact Center Sr Specialist

We are Athene.

At Athene, we are driven to do more.

We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs.

We see every day as a new opportunity to measure ourselves against the best
– and then we don’t stop until we’ve set the bar even higher.

We’re ready to help you achieve more.

Purpose: Will function as technical guide to a team of peers, considered a subject matter expert.

May lead or participate in special projects by clearly and concisely defining the project scope, assigning duties, measuring progress and implementing change.

Accountabilities: Designs and updates department SharePoint sites.

Provides explanations and answers related to processes, regulations, etc.

Provides information or explanations of Athene products and services.

Documents processes and appropriate information as needed.

Serves as a technical resource for the team and internal customers.

Formulates correspondence with customers through both verbal and written methods.

Handles escalated cases and inquiries and compiles file work in a professional manner.

Leads testing efforts for system enhancements and product launches.

Assists and/or leads special projects and provides input on behalf of department.

Qualifications and Experience: 3 years of related experience.

Experience with life, annuities and/or financial services products.

Experience in life and annuity computer systems preferred.

Experience designing SharePoint sites strongly preferred.

Must be able to communicate effectively using verbal and written methods, while explaining concepts and processes to a diverse customer base.

Drive.

Discipline.

Confidence.

Focus.

Commitment.

Learn more about working at Athene (https://www.athene.com/about/usa-careers) .

Athene is a Military Friendly Employer Learn more about how we support our Veterans (https://www.athene.com/our-veterans) .

Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

We are driven to do more.

More for our customers and the financial professionals who offer our products.

If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company.

You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.

Based on your location you will experience a unique blend of: Benefits to meet individual needs including, but not limited to, a 401(k) plan with a company match, paid time off, paid holidays, job-related tuition reimbursement, medical, dental, vision, life, and disability insurance.

Career development opportunities including a Leadership Development Program, self-guided trainings and periodic Lunch & Learns.

Amenities that include “dress for your day” work attire, in house coffee bar, on-site caf, ergonomic desks, game room area and on-site fitness facility.

Volunteer opportunities to give back to the community, company-sponsored volunteer events throughout the year, individual non-profit volunteer time that can earn grant money, and non-profit matching gift program.

Athene USA is also proud to be recognized for the following: Best places to Work in Money Management by Pensions & Investments, 2020 Iowa’s Top Workplaces; since 2015 Bermuda Top Ten Employer; 2019 United Way of Central Iowa awards Advocate & Volunteer; 2016 S pirit of Central Iowa; 2017, 2019 Game Changer; 2018 Impact-Maker; 2018, 2020 Employer Support of the Guard and Reserve (ESGR) Awards Patriot Award, 2018 Pro Patria Award, 2019 Seven Seals Award, 2019 Military Friendly Employer; since 2017 Military Spouse Friendly Employer; since 2017 LGBTQ Friendly Employer by Human Rights Campaign Foundation, 2021 Excellence in Education LOMA;10 plus years Structured Retail Products (SRP) Best Carrier Award; 2017 & 2018 FIA of the Year; 2019 For more specific details for each location, please click here (https://www.athene.com/about/careers) .

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