Consumer Reservation Agent

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. Were leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. Were seeking new talent to elevate our team and cant wait to hear from you. Get in touch.

HOW YOU’LL WORK

Were energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment – in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensure everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back – we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER.

POSITION SUMMARY

Responsible for growing the consumer business by developing relationships with customers and increasing revenue growth. As a member of the consumer team, you will be responsible for pursuing and documenting all leads received through a variety of channels. Minimum quotas will be established and must be achieved consistently. Must possess a thorough understanding of all Uniworld product and policies. Provides information, support, advice, and service on all aspects of travel products while maintaining required performance standards.

KEY RESULT AREAS & ACTIVITIES PERFORMED

KRA Consumer Sales

• Generates sales opportunities through various channels of customer contact such as outbound call follow-up and emails with leads.
• Provide information to Guests for the purpose of promoting products and securing new reservations
• Attends to incoming contacts and matches products to customer’s needs, ensures accuracy in every aspect of each customer transaction and identifies, researches, and resolves issues to the customer’s satisfaction.
• Leverage strong customer service and sales skills to maximize sales opportunities on each customer contact.
• Learn, improve and leverage software applications to efficiently process customer transactions.
• Responsible for high volume, outbound dialing campaigns

KRA Customer Service

• Manage incoming calls involving routine client pre-departure inquiries on existing reservations. Problem solve, research and respond to pre departure inquiries from our guests
• Responsible for responding to clients needs and requests in a timely manner, i.e. returning calls, answering e-mails, and following through on pending issues as it pertains to the booking process.
• Develop, cultivate and maintain relationships with customers from the beginning of the lead through post-tour follow-up. to ensure client satisfaction and retention.

Salary Range

• $18.00 per hour plus incentive

EXPERIENCE

• At least 5 years of travel industry or Call Center experience in a sales capacity.

COMPETENCIES / ATTRIBUTES

• Creative, insightful and innovative.
• Strong win-win attitude, while competitive and upholding a sense of accountability.
• Able to manage multiple projects, prioritize and make effective decisions in a fast-paced environment.
• Strong oral and written communication skills.
• Interpersonal flexibility
• Receptive to coaching and training

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.