POSITION SUMMARY The Concierge is a hospitality guru who is guest focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, they share the excitement of our specialty programming with our guests, and help keep our facilities in world class condition. The Concierge is a representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times. They ensure every guest has an awesome experience by attending to their needs in a timely and helpful manner, from the moment they enter the door to the point they drive away from the parking lot.OUR MISSIONTo Ensure EVERY Guest Has An AWESOME Experience And Is EXCITED To Come BackOUR CORE VALUESDO THE RIGHT THINGWe strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.FOSTER COMMUNITYWe value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.BOLDLY GOLike the crew of the Starship Enterprise, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.GIVE A SH!TWe are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.Core Role ResponsibilitiesUphold standards of behavior as defined by the company Core Values, Code of Conduct and Operational Guidelines Maintains a cheerful, courteous disposition with neat, clean and professional attireGreets guests upon entering and departing the venueAnswers phone and responds to questions and/or directs calls to the appropriate placeKeeps Managers fully informed of all problems or unusual matters of significance – takes prompt corrective action where necessary or suggests alternative courses of action that may be takenKeeps lobby clean and free of clutterKeeps up-to-speed on current and upcoming movies and all special events at the venueMaintains the cleanliness and organization of the concierge deskMaintains stocking levels of necessary suppliesProcesses admission tickets to guestsMaintains a balanced cash drawer – handles all in-venue ticket transactionsProvides assistance to guests’ special needs, such as helping those with disabilitiesDirects guest traffic within the venueChampions and adheres to all company safety and sanitation policies and proceduresTeam player, assisting other teammates as needed or when business needs dictateQualificationsHolds a passion for the cinematic experienceAbility to operate POSAbility to stand/walk at least 8-10 hours at a timeAbility to reach, bend, stoop, and clean frequentlyAbility to read and write EnglishAbility to verbalize and clearly respond to guestsWhat We OfferA fun workplace where you can be yourself and do awesome work!Free movies & foodPaid time offCompetitive payFlexible schedulingMedical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time teammates
Associated topics: alley, bell, concierge, door attendant, front desk, host, lodge, spa, spencer, vip