POSITION PURPOSE
Setup, serve, and maintain food and beverage items for guests in a friendly, professional, and timely manner while creating a safe and clean environment.
Ensure consistency with brand standards.
ESSENTIAL RESPONSIBILITIES
Set up complimentary breakfast areas.
Pull necessary stock and indicate on pull sheets for processing of all inventories used.
Completing pull sheets and delivering to stewards for processing of necessary dishes and utensils.
Polish all glass, plates, and stemware.
Place food product out in an appetizing and appealing manner.
Greet all guests arriving and ensure all guests entering are allowed access.
Familiarize new guests with the stations and offer any assistance.
Clean up after guests are finished and prepare for arrival of new guests.
Maintain lounge by sweeping, detailed cleaning of all countertops, chafing dishes, cabinets, pantries, chairs, and tables.
Dusting of mirrors, artwork, computer, desk, fax machine, and display tables.
Cleaning of windows, sweeping of patio, cleaning of trash from guests in landscaping around patio.
Clean all walls and entry doors.
Clean highchairs.
Break down all stations and return dirty dishes to kitchen.
Refill all supplies, including salt and pepper dispensers, restock napkins, condiments, and leave lounge stocked and clean for the next shift.
Clean refrigerator, start dishwasher, clean kitchen floors, and clean cart while placing clean bus tubs.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs.
Speak with others using clear and professional language.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Perform other reasonable job duties as requested by direct and indirect Supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside.
Temperature is moderate and controlled by hotel environmental systems.
Must be able to work in extreme temperatures like freezers (-10F) and kitchens (+110F), possible for one (1) hour or more.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
May be required to lift trays of food or food items weighing up to 30 lbs.
occasionally.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
frequently.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Requires manual dexterity to use and operate all necessary equipment.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to perform job function with attention to detail speed and accuracy.
Must be available to work a varied schedule that may include evenings nights weekends and holidays.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations in a calm professional manner.
Must have thorough knowledge of hotel products and guest services.
Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette.
Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
Ability to read comprehend and write simple instructions and/or short correspondence and memos.
Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy.
EDUCATION
High School diploma or equivalent required.
EXPERIENCE
1 Year previous customer service experience required.
LICENSES OR CERTIFICATIONS
Must be able to obtain and provide Food Handlers card as required by city/county/state.
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards.
Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.