Description:
Company
NHN Global is a technology company that focuses on cultivating valuable platforms and experiences with solutions, services, and tools that connect people and ideas to progress industries forward. Founded in 2018, NHN Global owns and manages different platforms businesses in e-commerce and entertainment.
NHN Global is based in Los Angeles and is a subsidiary of NHN in Korea.
http://www.nhnglobal.com
Department
FashionGo, is the No.1 Online business-to-business (B2B) fashion marketplace, efficiently connecting wholesale vendors and retail buyers from around the world. FashionGo provides one of the fastest growing global e-commerce platforms and the simplest, most cost-effective means to increase sales and expand reach. We offer fashion buyers and boutique owners 24/7 access to a vast collection of wholesale fashion so they can shop the latest trends at the best prices.
http://www.fashiongo.net/
Responsibilities
- Communicate with vendors regarding order issues
- Ability to analyze order issues, organize in priority, and resolve without supervision.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Must have excellent communication skills and ability to lead
- Must be able to coordinate policies and procedures with both buyers and vendors
- Must be a collaborate with different departments to ensure customer satisfaction
- Escalate technical issues to correct department
- Provide statistical analysis to conduct weekly and monthly KPI.
.Requirements:
Required Qualifications
- Minimum of 3-5 years’ experience in CS
- Korean/English bilingual required
- Minimum of 1 year of leadership position
- Proficient in working with the computer and new programs
- Must be a well-rounded communicator
- Must be able to multitask and detail orientated
- Coordinator experience preferred
Benefits
- Health Insurance PPO Plans (Medical, Dental, Vision, & Life)
- PTO – 15 days for 1st year employees
- 401(k)
- 13 Paid Holidays
- Company paid lunch
- Fully stocked kitchen (coffee, drinks, and snacks)
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*NHN Global is an equal opportunity employer.
*Job description and duties may be modified at the discretion of the company.
Job Type: Full-time
PM21