Community Outreach Enrollment Specialist

At Brickhill Management , We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Community Outreach Enrollment Specialist plays an integral part in allowing families to better navigate tough times when the unexpected happens. As a Community Outreach Enrollment Specialist, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll. If you’re looking to join a rapidly growing company with a triumphant and positive environment, then a career with Brickhill Management is for you!

Job Requirements:

Responsibilities as a Community Outreach Enrollment Specialist : 

• Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program

• Maintain high levels of confidentiality with sensitive client information

• Act as the primary point of contact responsible for handling all enrollment appointments

• Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve

• Empathize and deescalate consumer concerns with sincerity, understanding, and care

• Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

Qualifications as a Community Outreach Enrollment Specialist : 

• 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred

• Degree in Communications, Psychology, Marketing, Business Management or related fields

• Ability to maintain a positive attitude, even in times of stress

• Agile thinker and decision-maker

• Impeccable professionalism and communication with clients, management, and fellow staff

• Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors

Perks of a Community Outreach Enrollment Specialist : 

• Community involvement and the ability to make a difference

• Competitive compensation, bonuses, and incentives

• Team building activities

• Traveling opportunities for top performers

• Holiday closings

This is a base-paid position and includes in-person community outreach, customer enrollment, and marketing.