Vaco Los Angeles is looking for a Collection Specialist to contact clients and collect outstanding payments. Our client is looking for someone who will strike a balance between maintaining trustful relationships and ensuring timely payments. You should have excellent communication and negotiation skills, as well as an ability to work independently. Experience using Netsuite is preferred!
Responsibilities
- Monitoring accounts to identify overdue payments
- Finding and contacting debtors to arrange debt payoffs
- Keeping accurate records and reporting on collection activity
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Requirements
- Proven experience as a AR/ Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques
- Experience with Netsuite preferred
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma
- Associate’s/ Bachelor’s degree (preferred)