The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S.
territories through the AAA, Meemic and Fremont brands.
ACG belongs to the national AAA federation and is the second largest AAA club in North America.Primary Duties and Responsibilities:Works with loan originators and underwriters to process consumer loans and support back office processing.
Interacts with customers and dealers to obtain necessary information.
Responds to customer inquiries and provide high quality customer service.
Ensures all processes have been followed and all appropriate documentation is present in the file for the completion of loan.
Authorizes checks/payments within approved authority.
Performs insurance and lien perfection follow-up and other job duties as assigned.
Escalate complex processing, issues and/or check authorizations to higher level staff or Supervisor.Assists management in identifying potential improvements to loan processing workflow and makes recommendations for changes to front end processing systems to ensure maximized efficiency.
Provides input into processing procedures and ensures identified areas of quality service are in compliance with corporate customer satisfaction standards.May participate on special projects when needed.
Maintain ongoing knowledge of industry practices related to consumer loan processing and servicing.Preferred Qualifications:NoneWork Environment:Work in a temperature-controlled office environment.Required Qualifications:Education: High School Diploma of equivalentExperience: Working in a team environment Consumer loan processing and documentation Loan file creation and maintenance General Ledger entries and balancing Loading of all loan records Lien perfection functions Work flow monitoring Tracking additional file documentation and follow-upKnowledge and Skills: Knowledge of: Consumer loan products and servicing FCRA, ECOA and other federal/state regulations regarding the extension of creditAbility to: Provide input for application processing procedures Perform loan upload process and audit for accuracy Multitask on processing including gathering documentation from a variety of sources Demonstrate interpersonal communication and positive attitudes within work environment Self-motivated and able to work autonomously Investigative, analyze and resolve problems Provide high quality customer service Work flexible hours including evenings and weekends Communicate effectively with senior leaders, peers and internal and external business partnersThe Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much moreImportant Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.
Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Associated topics: collections officer, document, loan, loan closer, loan collections officer, mortgage clerk, mortgage interviewer, mortgage processor, process, verify