Job Type: Full-time, Remote8-hour shift, Monday to FridayScope of Responsibility (including but not limited too): Guide callers through troubleshooting, navigating the company site or using the products or services.De-escalate situations involving dissatisfied customers, offering patient assistance and supportLearn both our platforms and assist as needed.Provides telephone, email, and case-related support to clients.
Identifies, researches, documents, and resolves customer inquiries, responding promptly and positively to requests for support.Benefits: 401(k), Dental insurance, Health insurance, Paid time off, Vision insurance, Work from homeRequirements:Skills RequiredMust be computer savvyMust be independent worker with little supervision on a weekly basisMust have extreme patience with all callersMust have clear communication skillsClarity of expression.Volume.Pace.Tone – friendly and approachableGrammar and sentence construction (if doing email)Education RequiredHigh School diploma or equivalentAbout Us:In the past 10 years, CheckAlt has become the leading provider of check payment processing solutions for hundreds of financial institutions across the country.
As both bank agnostic and demographic agnostic, CheckAlt is uniquely positioned for payments convergence.
It has been our focus to process check payments while also eliminating paper from the system with robust electronic payment solutions.
CheckAlt’s solutions include lockbox processing across a nationwide hub-and-spoke network of processing sites, consolidated item processing, integrated treasury solutions, electronic payments, and mobile capture services.
CheckAlt is headquartered in Los Angeles, California.Job Type: Full-time