Chat Agent Los Angeles
$43,000 a year
$5,000 New Hire Bonus
As our guests prepare for their journeys, Vikings growing chat department provides website service and support to ensure a seamless travel experience.
We are seeking highly motivated and customer-focused service specialists to join our Woodland Hills team.
As a chat service agent, you will handle inbound website service chats from consumers, identify their needs, and act as a Viking subject matter expert.
If you are motivated and driven to succeed apply today and set sail for your career with Viking.
Position Responsibilities:
Handle inbound service chats/ calls from consumers and prospective passengers, identify their needs and resolve conflict to achieve the highest level of customer satisfaction
Aid consumers regarding change requests, cruise inquiries, processing payments, and other consumer related needs
Maintain individual service quality goals, and adhere the Call Center best practices for improved customer satisfaction results
Ensure accurate and timely service and respond quickly and proactively to customer requests
Maintain customer records in company CRM tool
Adhere to set schedule
Position Requirements:
Previous service experience and a proven track record of success
Coachable, highly motivated, and driven to succeed
Excellent written communication (grammar, spelling, and punctuation)
Excellent spoken communication
Good time management and multi-tasking skills
Ability to type 40+ words per minute
Knowledge of MS Office, Outlook, and strong PC skills
Ability to work flexible schedules, including evenings, weekends, and holidays
Customer focused with the goal to deliver a great experience
Ability to develop strong client relationships and adjust as needed for each customer
High attention to detail and accuracy
Assume and perform other duties and responsibilities, not specifically outlined herein, as requested
Preferred Qualifications:
Previous call center experience
Previous web chat experience
General knowledge of world geography
College degree
Compensation & Benefits
Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate
401(k) with company annual match
Transportation reimbursement
Paid training
Paid vacation
Paid holidays
Opportunity to take a free and/or discounted Viking cruise
Other travel discounts through IATA
Discounted theater, theme park and movie tickets
Employee wellness program
Gym membership benefits
About Viking
Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world.
Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests the thinking persons cruise in contrast to mainstream cruises.
In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisures 2016, 2017, 2018, 2019 and 2020 Worlds Best Awards.
This is an IN THE OFFICE position.
Work remotely temporarily due to COVID-19.
You will be required to work in the office once we can safely reopen.