The Role:To drive sales targets through exceptional artistry and outstanding customer service.
Delivering Charlotte Tilbury’s philosophy of ‘artistry made easy’, the keyholder is a true brand ambassador, reflecting the brand’s values at all times.Flagship Store Location: 189 The Grove Drive, Los Angeles, CA 90036Reporting Relationships: Reports to Business Manager/Boutique Manager/Assistant Business Manager/Assistant Boutique ManagerRole Accountabilities:CommercialityLead by example to consistently achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Pound Sales (A£S) and Average Unit Sales (AUS)Work collaboratively to achieve and exceed team and counter targetsCreate brand awareness through the sharing and demonstration of strong product knowledgeTrack personal performance on a daily, weekly and monthly basisBe proactive in booking appointments and maximizing every consultationServiceConsistently promote the Tilbury Touch and exceptional customer serviceManage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessaryTake every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelinesArtistryBe an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail ArtistsFluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledgeDrive masterclasses and event activity in-store, ensure appointments are fully bookedBring active support and initiative for counter events/new product launches; sharing ideasDemonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelinesPeopleDemonstrate a positive and cooperative approach towards your work and your colleaguesContribute to individual and team development plans through constructive feedbackMaintain high standards of timekeeping on counter to ensure team efficiencyAssist and maintain an atmosphere of open and positive communication, professionalism and creativity at all timesOperationalEnsure that exceptional visual and hygiene standards are maintained on the counter at all timesAssist with maintaining the required stock levels, including stock counts, rotation and timely replenishment to ensure availability to the customerEnsure the Company cash loss prevention and security policies are adhered to at all timesMaintain technology on counter, raising any operational issues to your line manager for resolution in a timely mannerStore and Retail Partner Relationships (if within a host store)Establish and develop a cooperative and mutually respectful relationship with the store retail operations team; ensuring all store policies are adhered to at all timesProactively suggest win-win opportunities to your line manager to drive sales within storeRequirementsKey Selection Criteria:Background in retail.BenefitsGenerous staff discount to use on all productsAccess to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema ticketsMedical, dental and vision benefitsCommuter Benefits (Pre-tax)Flex Spending Account (FSA)Employee Assistance Program (EAP)401(k) with Company matchPaid Time OffCulture of the Team:We win together as a team, supporting and developing each other through our careers.
We embrace the challenge and work in an incredibly fast paced environment with high expectations set by the business, shaking it up with our creative lead, Charlotte Tilbury as we revolutionize the beauty industry.
We love what we do, and we support each other while we share the magic with the world.OUR MISSION‘TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES’WE WOULD LOVE TO WELCOME YOU TO OUR TEAM!
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