Job Details Level Entry Job Location DC
– Washington, DC Remote Type N/A Position Type Full-Time/Part-Time Education Level High School Salary Range $15.00 Hourly Travel Percentage None Job Shift Any Job Category Admin
– Clerical CCC Monitor Shift 1: 7:00 AM
– 3:00 PM Shift 2: 3:00 PM
– 11:00 PM Shift 3: 11:00 PM
– 7:00 AM Summary of Responsibilities: Alarm Monitor responsible for monitoring intrusion detection alarms, Closed Circuit Television (CCTV), Emergency Call Boxes, and other equipment required for monitoring and control of building access.
Prepare daily and distribute the shift generated security systems logs/records to personnel designated by the PSD Executive Staff.
Site Security Monitor responsible for the operation of security radio and telephone call intake center communications and for coordinating responses to requests for service calls, dispatch to appropriate alarms and site emergencies; direct report to the PSD Watch Commander during the assigned shift or if operating from an Emergency Dispatch Center to the Center’s Supervisor.
Report Writer responsible for electronically preparing, generating, distributing and filing the daily security blotter which will chronologically contain all pertinent security related activities.
Main Duties: Reporting and notifications; providing interface during critical and noncriticalemergency events from report to resolution.
In addition, providingconstant information updates wherever applicable to ensuresituation, events, incidents are resolved in an appropriate manner.
Access control; using CCTV to monitor exterior doors, building perimetersand sensitive building areas (data centers, executive areas, market room etc.);acknowledge forced open and held open alarms; monitor badge activities;monitor and verify access; provide momentary door unlocks and access tocard-reader doors and garage gates.
Customer service: ensure that all forms of communication (email, phoneconversation etc.) are all done in a courteous and professional manner; servingas an emergency information communications system for a high-profile client.
Life safety and emergency response; ability to guide and assist clients duringemergency and non-emergency situational phone calls (trapped elevator).
Monitor and maintain all forms of communication.
Phones, Cell phones, handheld radios, pagers, fax machine and/or personal contact with customer while responding accordingly and professionally in a timely manner.
Act as liaison between various law enforcement and government entities.
Documentation of issues, notification to supervisory personnel and handlingof all customer service calls in a timely manner Qualifications: Knowledge of security equipment Knowledge of monitoring station procedures Telephone communication skills Proficient computer skills including Microsoft Office Effective oral and written communication skills Active listening skills Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately Attention to detail Strong sense of responsibility; good judgment; stress management and teamwork Other: Education: High school or equivalent.
Associate degree preferred.
Work Experience: A minimum of one (1) year required in the related field ofthe position.
Physical Demands: The work is sedentary and is usually accomplished whilethe employee is comfortably seated at a desk or table.
Work Environment: The work is performed in an office setting where there isadequate light, heat and ventilation.
The Contractor must always maintain an adequate workforce foruninterrupted performance of all tasks defined within this SOW to reachmilestones and completed work tasks.