More Information about this Job: Job Description Summary : We invite you to join a team of highly skilled emergency medical experts, pilots, dispatch, mechanics and more Our mission of providing care to the world at a moment’s notice is at the heart of everything we do.
We are caregivers, first and foremost and we will be there when you need us.With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.
We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.JOB SUMMARYThe Care Coordination Associate is responsible for answering all incoming calls and emails from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor.
The Care Coordination Associate will also confirm eligibility, determining transportation requirements and mode of transportation.
Utilizes scheduling software to manage recurring, short notice and future trip scheduling.
Troubleshoots and problem solves transportation issues with healthcare facilities and health plan personnel.
ESSENTIAL FUNCTIONS/DUTIES
•Answer/handle incoming phone calls and other communication in a timely manner
•Copying, typing, email communication and distribution of all documentation.
•Interact with team members, other GMR personnel, health care members, and health care providers
•Learn and develop proficiency with GMR Transportation computer applications.
•Assist with managing recurring, short notice trips that are associated with Lyft eligible members
•Adhere to all company policies and procedures
•Perform other duties as assignedQUALIFICATIONSExperience:
•Experience in a high stress and high call volume center preferred
•Prior dispatch/routing experience is preferred Education:
•High School Diploma or GEDSkills:
•Effective oral, written and interpersonal communication skills
•Excellent organizational skills with attention to detail
•Critical thinking/problem solving skills
•Ability to manage and provide follow-up on projects/tasks, set priorities
•Proficient in Microsoft applications (Word, Excel, and Outlook)
•Ability to multi-task with minimal supervision
•Ability to learn and understand various computer programs
•Excellent customer service skills
•Collaborative/Teamwork orientation
•Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts
•Knowledge of medical terminology and services preferred
•Healthcare industry experience is preferred
•Must type 30 wpm
•Multilingual capabilities a plus Credentials/Licenses: | Job Description : WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:Physical Demands:Mental Requirements:GUIDING VALUES AND BEHAVIORSEmployee must consistently exhibit our guiding principles:
• Patient Care
– We continually earn the privilege to care for our patients.
It is at the forefront of everything we do.
• One Team
– We respect each other and achieve together what no individual can alone.
• Innovation
– We are driven to develop solutions that inspire progress.
• Vigilance
– We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership
– We are accountable for what we do and take pride in how we do it.
• Citizenship
– We are dedicated to being good stewards in the communities we serve.REPORTING RELATIONSHIPSReports to: Communications Supervisor/ ManagerInterrelationships: DispatchIf your passion is helping those in need and you have the skills to deliver patient care in missions where every second counts, apply today EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.