Care Coordinator Job Overview
The Care Coordinator is responsible for taking inbound calls for all offices across the company’s network. Using effective communication over the phone, chat, and email that builds trust with patients and conveys the values of the company. Utilize the computer to enter patient data into the correct office schedules and collect the necessary information for successful treatment on appointment date. Average a set number of appointments determined by management each day. Make outbound calls to potential patients and patients that could not make it to their appointment, to gather interest in coming into the office for exams. Other tasks of duties may be assigned as needed by the business.
Care Coordinator Qualifications
- Strong critical thinking skills
- Strong written and verbal communication
- Bilingual (Spanish) preferred
- Prior experience in call center a plus
Care Coordinator Responsibilities and Duties
- Brings value to patients at every opportunity
- Achieves department goals through individual accountability and collaboration
- Actively gains and grows in knowledge of the dental industry and practices
- Uses sound judgement when evaluating potential patients and their need for care
- Answers the phone in a timely manner to reduce abandoned/ missed phone calls
- Provides guidance and instructions to employees with less experience
- Keeps detailed notes on patient interactions to ensure a successful office visit
- Anticipates patients’ needs and identifies opportunities that benefit the patient
- Supports offices by calling patients that missed appointments and re-books them
- Other duties as assigned
Care Coordinator Education
- High school diploma or GED equivalent
Care Coordinator Experience
- At least 3 years in service industry or customer service-related field
- Extremely familiar with using computers and entering data into computers
- Knowledge of Microsoft Office Suite
- Prior experience in dental office a plus but not required
Benefits
Dental Views offers Medical, Dental, Vision, 401K, Life Insurance, vacation time and other supplemental benefits.
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