RESPONSIBILITIES:
Kforce has a client in Los Angeles, CA that is seeking a Card Fraud Analyst. This position will start off remote and move onsite when COVID permits. Duties:
- Perform real-time/near real-time card monitoring utilizing multiple systems/applications, exercising judgment and decisions, to prevent and detect fraud usage of ATM/Debit/Credit cards
- Reviews daily reports to identify and verify potentially fraudulent activities with clients
- Close cards and order replacements as needed
- Regularly communicates with external and internal clients
- Responding to calls from customers to explain card related services, procedures, and policies
- Support Reg. E/Credit card claim process by entering claim details into database
- Perform review on deposited checks for negotiability and make hold decision for the fast deposit-mobile process
- May need to provide temporary coverage during the alternate work schedule operation, which may include swing shift and/or weekends
Job Requirements:
REQUIREMENTS:
- High School diploma or GED required
- Minimum 6 months of branch or back office banking experience required
- Minimum 6 months of general office or accounting, or customer service experience required
- Must be able to troubleshoot and resolve client concerns
- Effective interpersonal, customer service and communication skills to interact effectively with all levels of bank personnel and clients
- Must possess desire to assist clients with a variety of client service-related issues in a fast-paced, independent, telephone-based service environment with an emphasis on quality
- Experience using Microsoft Office (Excel, Word, Access)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.