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Employees at CHA Hollywood Presbyterian Medical Center are focused on providing quality care with compassion and respect to all our patients.
We are always looking for talented healthcare professionals dedicated to making a difference in patient’s lives.
To join our team, please view our career opportunities.
CHA Hollywood Presbyterian Medical Center
1300 North Vermont Avenue
Los Angeles, CA 90027
phone: 213.413.3000
CHA Hollywood Presbyterian Medical Center is operated by and licensed under CHA Hollywood Medical Center, L.P.
CHA Hollywood Presbyterian Medical Center
CHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility that has been caring for the Hollywood community and surrounding areas since 1924.
The hospital is committed to serving local multicultural communities with quality medical and nursing care.
With more than 500 physicians representing virtually every specialty, HPMC strives to distinguish itself as a leading healthcare provider, recognized for providing quality, innovative care in a compassionate manner.
HPMC is part of a global healthcare enterprise which owns and operates general hospitals throughout Korea, numerous research centers in the U.S.
and Korea including a medical university, and CHAUM (a premier anti-aging life center).
Professional Requirements
Position Summary:
The One Call Admission Coordinator (OCAC) is responsible for managing all incoming calls, via the One Call designated phone number, for all outside facilities such as; Acute Hospital Emergency Departments, Acute Hospitals IP-lateral transfers, MD Offices, Community Clinics, Skilled Nursing Facilities, or Home as examples who are requesting a patient be admitted / transferred to HPMC.
This position is also responsible for internal bed placement by working with nursing supervisor and Admitting.
The primary job duties this position is responsible for achieving are listed in order of importance.
Collaborates with appropriate departments and staff for all requests for patients to be admitted / transferred to HPMC.
Receives and coordinates all incoming calls from the One Call phone lines for requests to admit / transfer patients to HPMC.
Adheres to all metrics and timeframes for the One Call does it All Process Request to response 30 minutes.
Identifying appropriate alternative placements for patients (i.e.
send patient to ER, re-direct to another facility, etc.) as appropriate for patient safety.
Ability to effectively communicate with Physicians, admissions team, case management, leadership and other internal & external customers.
Reviews requests for admission to HPMC based on insurance criteria knowing not to accept Trauma, Inpatient Psych or other services not available at HPMC or capitated to other facilities (except as directed by Leadership).
Responsible for cost containment, conservation of supplies, equipment, and other organizational resources.
Ensure all the appropriate logs, system notations, documentation and other data requirements are accurate and entered timely to ensure proper and compliant billing practices by PFS.
Ability to use AIDET in all settings.
Completes departmental and hospital-wide in-services, competencies and Health Stream assignments.
Create Shell accounts in Paragon and collaborates with IT improvements for accurate statistical tracking.
Collaborate with admitting/case management teams on process improvement, automation, data entry and enhancement of the one call Center as directed by Leadership, Hospital Goals and Vision.
Assists department management in the resolution and evaluation of problem situations.
Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center’s code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center’s policies and procedures.
Assumes other duties as required.
Qualifications
High School Diploma or equivalent required.
Preferred Education:
Associates Degree Preferred Graduate of an accredited LVN program Preferred
Minimum Work Experience and Qualifications:
Thorough understanding of the healthcare industry, particularly related to areas of case management and admission / transfer criteria.
Knowledge and principals and practice for different payers; Managed Care, Medicare, Medi-Cal, etc.
Ability to communicate effectively both verbally and in writing.
Must possess exceptional customer service skills and excellent telephone skills.
Consistently demonstrates problem solving skills.
Preferred Work Experience and Qualifications:
1 Year of High Volume Call Center or Customer Service experience preferred
Required Licensure, Certification, Registration or Designation:
Disclaimer, Compliance and Service Language:
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.
This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.
The incumbent may be expected to perform other duties as assigned.
COMPLIANCE & INTEGRITY : Consistently supports compliance and the Hollywood Presbyterian Medical Center’s Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Hollywood Presbyterian Medical Center’s policies and procedures.
Models and reinforces ethical behavior in self and others in accordance to the Code of Conduct; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Hollywood Presbyterian Medical Center, as well as specific departmental/organizational initiatives.
Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our patients, and to purchasers, contracted providers and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; utilizing all designated protective personal equipment (PPE) and/or safety equipment assigned for task; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
Hollywood Presbyterian Medical Center is an equal opportunity employer committed to a diverse and inclusive workforce.
Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.
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