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Billing Data Acquisition – Work from Home

UnitedHealth Group

This is a Full-time position in Los Angeles, CA posted June 9, 2021.

If you are located in the West Hills, CA, Valencia, CA, Schaumburg, IL, Cambridge, MA, Clifton, NJ, Norristown, PA, Tampa, FL or Irving, TX areas, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.
Are you looking for a chance to get your foot in the door with a great company?

You have found it here.

Already one of the world’s leading health care companies, Optum, part of the UnitedHealth Group family of businesses, is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.

Here, you are not just working.

You are making great things happen for the people who rely on us for health care across the United States.

Your part of an elite team that is equipped with the best tools and resources, the most thorough training and learning opportunities and a mission that can inspire you every day.
Who are we?


We’re a dynamic new partnership formed by Quest and Optum to combine our unique expertise.

As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be.

It’s an opportunity to do your life’s best work.

As a Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances.

This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills.

You will leverage your skills and have the ability to:
Resolve calls while avoiding escalated complaints Demonstrate empathy and compassion to customers Triage and handle escalated situations.

Adapt to changes in a fast-paced environment.

Develop and maintain client relationships If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.

This position is full-time (40 hours/week) Monday
– Friday.

Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am
– 6:00pm within your time zone.

It may be necessary, given the business need, to work occasional overtime and/or weekends or holidays.

If you are located in West Hills, CA, Valencia, CA, Schaumburg, IL, Cambridge, MA, Clifton, NJ, Norristown, PA, Tampa, FL or Irving, TX, you will have the flexibility to telecommute* as you take on some tough challenges.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Researches, obtains, and enters missing information/demographics for completion of accessions Demonstrates competency in eligibility, billing and receivable systems and associated applications Educates external customers on how to provide complete billing information and avoid additional contacts for information Informs customers of billing problem/issue findings and resolution as appropriate Makes outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information Answers inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquires or resolve issues Responds to account inquires through written correspondences Handles sensitive client and patient interactions Maintains timely, accurate documentation for all appropriate transactions Generates and/or distributes reports and documentation to internal or external client to obtain missing information Reports problems, errors, and denial trends to management including PHI breaches Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) equivalent work experience 1+ years of customer service experience 1+ years of experience in an office setting environment, call center setting or phone support role 1+ years of working experience with Microsoft Tools including Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports) Ability to use remote meeting/learning applications including instant messaging and video conferencing Demonstrated ability using computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener.

When in a UnitedHealth Group building, employees are required to wear a mask in common areas.

In addition, employees must comply with any state and local masking orders Preferred Qualifications:
Some College level classes / coursework Previous work experience in a fast-paced environment requiring strong multi-tasking skills Previous work experience in a call center environment within the Healthcare/Insurance billing industry Previous work experience in a medical billing office Medical terminology acumen and experience Certified medical coder or involved with medical coding Billing or collections experience and understands multiple billing requirements across various payers and states Conducts data entry for completion of accessions using computer and Windows PC applications Telecommuting Requirements:
Must reside in West Hills, CA, Valencia, CA, Schaumburg, IL, Cambridge, MA, Clifton, NJ, Norristown, PA, Tampa, FL or Irving, TX Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Must reside within a commutable distance from UHG office and be able to go into the office as needed for training, meetings, etc., depending on business needs.

Soft Skills:
Ability to resolve calls, avoiding escalated complaints Ability to exhibit empathy and be courteous to callers Ability to triage and handle escalated situations Ability to work in a fast-paced environment Ability to adapt to changes Ability to develop and maintain client relationships Ability to work independently and as part of a team UnitedHealth Group is an essential business.

The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place.

We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends.

At this time, 90% of our non
– clinical workforce transitioned to a work at home (remote) status.

We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at:
Careers with OptumInsight.

Information and technology have amazing power to transform the Healthcare industry and improve people’s lives.

This is where it’s happening.

This is where you’ll help solve the problems that have never been solved.

We’re freeing information so it can be used safely and securely wherever it’s needed.

We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions.

This is where the best and the brightest work together to make positive change a reality.

This is the place to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug
– free workplace.

Candidates are required to pass a drug test before beginning employment……

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