E3 is seeking a Benefits Coach to join their Employee Benefits t eam.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?
If that is what you’re looking for, this is your chance to be part of an amazing organization E3 Outsource is a US-based business that staffs a fully trained and educated call center to handle our clients’ HR needs for their workforce.
We are proud, trusted benefit experts empowering our clients to live confidently knowing the E3 Team is supporting their needs.
As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve.
We provide the best of both worlds: national scope and local service.
As a Benefits Coach, you must excel in providing best-in-class service to existing clients while working collaboratively with your Team Leader.
You’ll be customer-focused and provide client and administrative support to our team.
We take a highly personalized approach to clients’ needs and create value through teamwork and a focus on excellence in all aspects of our business.
Responsibilities
· Responsible for answering incoming calls from customers and clients, answering questions, providing guidance, and handling complaints and problems.
· Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products.
· Collects and enters orders for new or additional products.
· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist.
· Ensures that appropriate actions are taken to resolve customers’ problems.
· Maintains customer accounts and records of customer interactions with details of inquiries, or complaints.
· Must have the ability to adapt and pivot with process and direction.
· Performs other related duties as assigned.
Qualifications Education: High School Diploma or equivalent Certifications & Licensing: Insurance license (TBD) Required Experience: Customer Service Experience Behavioral/ Technical Skills: Confidence to interact with customers.
Good verbal communications Strong desire to assist callers with kindness and empathy.
Equal Opportunity Employment We’re an equal opportunity employer .
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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