Do you see yourself as a Bellperson? What’s your passion? At IHG we’re interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.
As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.
Day to day
Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
FINANCIAL RETURNS
- Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities
PEOPLE
- Promote team work and quality service through daily communications and coordination with other departments
GUEST EXPERIENCE
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guests request.
RESPONSIBLE BUSINESS
- May regularly inspect and clear hotel entrance and surrounding areas of litter and debris
- Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
Requirements
High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Carrying, pushing, or lifting items weighing up to 100 pounds
- Moving about the public areas
- Handling objects such as luggage
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees
- Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
- May be required to work nights, weekends, and/or holidays
Benefits
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. So what’s your passion? Please click Apply and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans