AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER
Isn’t it time you took your automotive service advisor career further?
- Automotive Service Advisors greet customers and assist them with any inquiries they may have
- Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
- Consult with customer on applicable service specials
- Service Advisors prioritize required services and be prepared provide options upon request
- Document declines for services and ask for follow-up on future service considerations
- Keep customer informed on completion times, service expenses, and possible changes
- Service Advisors remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationship with the customer
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Job Requirements:
Job Requirements:
- Prior experience working with customers and providing an exceptional experience
- Sales including inside sales, outside sales, or retail sales is a plus
- Outgoing personality with expertise at developing relationships (i.e., a “people person”)
- Basic MS Office knowledge; computer software and internet proficiency
- Must be willing to submit to a background check and drug screen
- Valid U.S. driver’s license
Join our winning automotive service team – apply today!