Are you looking to use your customer service skills in a role where you can see that you are making a difference in peoples lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth?
Join Liberty Mutual Insurance, a Fortune 100 Company, and hone your skills alongside a diverse, collaborative team dedicated to helping others and providing best-in-class customer service!
A career with Liberty Mutual provides a home for your talent, and an open road for your ambition. We will provide you with a wide variety of work to enhance your skills and advance your career. We will stand together to preserve and protect what people earn, build, own and cherish.
As a member of the Large Loss Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. Every day is a new exciting challenge, as our Field Claims Adjusters use industry leading homeowners products and services to help our customers through the claims process. You will be managing, investigating, and resolving assigned high severity Property Loss claims under LIMITED supervision. This position will require travel to and from a multistate region. Please expect there to be 50-75% travel that will be by car or air.
The preferred location for this candidate is Los Angeles, CA or its surrounding area.
This position qualifies for a sign on bonus up to $10K depending upon experience.
Responsibilities:
- Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity.
- Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible.
- May work with a Liberty network contractor in the appraisal process.
- Ability to independently scope high severity losses and/or large losses.
- Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors.
- Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- Identifies suspicious losses.
- Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
- May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases.
- For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location.
- Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager.
Qualifications
- Requires knowledge of coverages provided within various homeowner policies.
- Demonstrated ability to handle claims of the highest complexity and exposure.
- Effective negotiation skills.
- Ability to effectively and independently manage workload while exhibiting good judgment.
- Proven ability to provide exceptional customer service.
- Strong written/oral communication and interpersonal skills.
- Computer skills with the ability to work with multi-faceted systems, and analytical skills.
- The capabilities, skills and knowledge required is normally acquired through Bachelors Degree or equivalent experience and at least 5 years of directly related experience.
- Completion of advanced property training required.
- Ability to obtain proper licensing as required.
About Us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work US for the past several years. We were also selected as one of the 100 Best Places to Work in IT onIDGs Insider Pro and Computerworlds 2020 list. For many years running, we have been named by Forbes as one of Americas Best Employers for Women and one of Americas Best Employers for New Graduates–as well as one of Americas Best Employers for Diversity.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.