### **Job Description** The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience. **A day in the life…** * Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience * Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes * Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives * Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization * Assist with protecting security and privacy of customer information including education, compliance and disposition of issues * Perform all Service Experience, Cash Room and Communication procedures as applicable **You own this if you have…** * A t rack record of successful results, for example, strong productivity and achievement of goals * Strong organizational, delegation and follow-through skills * Clear and effective writ ten and verbal communication as well as strong interpersonal skills * The a bility to prioritize multiple tasks in a fast paced environment. * Proficiency in multiple operating systems such as, MS Windows, iOS and Android * A high school diploma, or equivalent (preferred) **We’ve got you covered…** Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: * Medical/Vision, Dental, Retirement and Paid Time Away * Life Insurance and Disability * Merchandise Discount and EAP Resources A few more important points… The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact- us/privacy © 2021 Nordstrom, Inc. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.