Company: KARL STORZ Endoscopy-America, Inc. (KSEA)
Job Code: 13694
Pay Grade: US-C14
Salary Range: $29.04 – $46.28
Description
KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
KARL STORZ is currently seeking an Associate Technical Services Specialist – Clinical. This position provides product advice to both internal and external customers. This advice may be basic or in-depth depending on the background of the individual. The position is intended primarily for individuals who have a strong background (example Surgical Technician/ Biomedical Technician), but who lack extensive exposure to the breadth of KARL STORZ devices or systems. This position has frequent interaction with internal and external customers to provide technical advice on KARL STORZ and Third Party devices marketed by KARL STORZ.
This is a hybrid role and will be required to work onsite in our El Segundo, CA office 2 days per week.
Responsibilities:
Key responsibilities will include, but may not be limited to:
- Provide technical assistance with product features, instrument assembly/disassembly, product troubleshooting, reprocessing and maintenance information, and proper selection of KARL STORZ products
- Professionally resolve customer issues with KARL STORZ products
- Frequent communication with internal and external customers via several channels, including phone, e-mail, Skype, in-person visits, and meetings. Provide proper guidance on the assembly and disassembly of products in an accurate and effective manner.
- Respond to inquiries and provide instructions to customers on approved reprocessing methods, depending on device type, including high-level disinfection, low-temperature sterilization systems for heat-sensitive devices, steam sterilization, and ethylene oxide sterilization.
- Assist with competitive cross-reference requests under the supervision of more-senior staff and management.
Requirements:
The successful candidate will have excellent written and spoken business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
Additional requirements include but are not limited to
- High School Diploma or equivalent; Bachelor’s Degree preferred
- Certifications/ Credentials preferred CRCST, CBME, CBMT, RN, CBET
- 2-4 years of relevant work experience.
- Possess exceptional organizational skills and the ability to multi-task
- Familiarity with the KARL STORZ product line is a plus
- Excellent written and oral communications skills
- Experience with Microsoft Office, SharePoint, and SAP preferred
- Must participate in extensive product training from the department as well as the Sales Enablement team and Marketing in order to instruct customers on proper device usage, care, maintenance, etc.
- Demonstrate commitment to serving customers, communicate with the customer, and create a welcoming environment for KSEA employees and our customers.
- Comply with current laws, other regulatory agencies, and institutional and operating systems.
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Pay Transparency
The salary range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
Credentialing requirements at KARL STORZ
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
Employee Benefits Program Overview for U.S. Locations
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
- 3 weeks vacation, 11 holidays plus paid sick time*
- Up to 8 weeks of 100% paid company parental leave**
- 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,200 per year! – Tuition preimbursement
- Fitness reimbursement of up to $200 annually
- Employee referral program of up to $2,000 per hire
- And much more!
*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
**To include, maternal/paternal leave, adoption, and fostering of a child.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.
Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by the KARL STORZ Human Resources department will be ineligible for referral fees.