“At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply.
We are an equal opportunity employer and welcome everyone to our team.
If you need reasonable accommodation at any point in the application or interview process, please let us know.
(ApplicantAccommodationt-mobile.com or call 1-844-873-9500) In your application, please feel free to note which pronouns you use (For example
– she/her/hers, he/him/his, they/them/theirs, etc.)” We are excited to return to work on site at our world class Customer Experience Center.
Your T-Mobile journey begins with our 9-10 week on site new hire training to successfully prepare you to become an expert for our customers.
As a result, you are required to work on location with full attendance and participation during this time as well as post-training.
Be the Expert.
Redefine Wireless.
Welcome to the Un-carrier.
T-Mobile is changing wireless for good and now we have changed Customer Care for everyone.
T-Mobile is doing something the carriers can’t.
We’re bringing together a Team of Experts to give our customers an experience unlike any other.
We’re breaking all the rules and putting customers first.
No more talking to machines, no more transfers.
Customers have their own team ready to resolve whenever and however they want.
As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months.
It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life.
They’re YOUR customers and their experience depends on YOU You’ve seen what we’re looking for and you’re up to the challenge.
Here’s what we can offer you in exchange for your outstanding work: Competitive base pay of $15 per hour plus serious bonus potential for top performers Medical, dental and vision benefits Matching 401(k) Generous paid time-off programs Phone service discounts Education reimbursement Serious growth potential for your career (Associate Expert>Expert>Elite Expert>Community Expert>Coach) Fun, fast-paced environment This is more than a job.
It’s a chance to build a career and do work you can be proud of.
Come on, what are you waiting for?
It’s time to explore an opportunity that could become the job of a lifetime.
So apply today You’re a pro on the computer You know how to balance multiple tasks at the same time Tech savvy and have a passion for mobile devices and/or technology Passion for care and the ability to listen, problem solve and deliver great solutions Sales oriented with an obsession to connecting customers to the things they love Ability to work as part of a team to achieve individual and team results Available to work any shift, including nights and especially weekends Here’s what we’ll count on you to do: Create happy customers
– We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
Provide outstanding service so customers stay longer
– we bring our life experiences, knowledge and passion for outstanding service to all we do.
We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans.
We sell thoughtful products and services
– we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.
Learn a lot
– we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements.
We Take Equal Opportunity Seriously
– By Choice.
T-Mobile USA, Inc.
is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated.
Furthermore, such discrimination or harassment may violate federal, state, or local law.
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