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Associate Chargeback Analyst


This is a Full-time position in Los Angeles, CA posted November 23, 2021.

The Role

We are looking for a chargeback analyst who is passionate about ecommerce and live events.

Will be responsible for researching customer payment disputes and responding to those that are fraudulent or fall outside company or card network refund policies.

What You’ll Do

  • Manage daily chargeback order queues
  • Research and respond to customer payment disputes (chargebacks) using data from internal order processing systems, payment’s data and 3rd party risk analysis software
  • Maintain chargeback KPI’s (dispute metrics by reason code and business unit)
  • Assist supervisor with reconciliation of financial losses
  • Communicate orders canceled as the result of a dispute to relevant parties
  • Help build new processes and procedures to improve chargeback workflow and improve CB win rates

What You’ll Bring

  • Previous experience managing chargeback queues in a CNP/Digital goods electronic payment environment
  • Ability to learn the card brand dispute management process, coding and gathering of supporting evidence
  • Strong attention to detail – well organized and enjoys thinking about process and how to improve it
  • Strong Communicator
  • Team Player
  • Tech savvy, able to learn new systems and software quickly
  • Previous experience with customer payment disputes (chargebacks) a plus
  • Experience with sports and live entertainment ticketing a plus
  • Familiarity with Excel