Operations Agent (Airline Industry) About Air France and KLMA global giant with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance.Air France-KLM is the leading Group in terms of international traffic on departure from Europe.
It offers its customers access to a network covering over 250 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia.
With a fleet of 554 aircraft and 104 million passengers carried in 2019, Air France-KLM operates up to 2,300 daily flights, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.Its Flying Blue loyalty program is one of the leaders in Europe with over 15 million members.Together with its partners Delta Air Lines and Alitalia, Air France and KLM operates the largest transatlantic joint venture with more than 275 daily flights.The group also offers cargo transport and aeronautical maintenance solutions.Air France and KLM are also members of the SkyTeam alliance which has 19 member airlines, offering customers access to a global network of over 14,500 daily flights to more than 1,150 destinations in more than 175 countriesJob Role: The Operations Agent is responsible for the station coordination function.
This function involves the monitoring of flight turnaround operations to assure respect of ramp safety, security and operational procedures, while optimizing quality, company revenue and punctuality.
This position also includes tasks related to data preparation for flight planning.Part time position consisting 30 hours minimum (5 days a week roster including night and day shift).Key Responsibilities: 1.
Perform the duties of “Flight Arrival/Departure Function” on the ramp as per company regulationTransmit provisional payload data to flight dispatch in EuropePrepare all elements of flight folder for Cockpit CrewFollow-up on ATC Flight Plan transmissionMonitor and update flight load evolutionBrief Cockpit Crew on the flight and local particularities2.
Monitor & Support ground operations in back-office environment before arrival of the flightsMonitor aircraft arrivals and departures on ATC frequencies and computer systemsTransmit & Receive air-to-ground communications with cockpit crewPerform liaison between ground operations activities and other departments including service providersUpdate station departments, and suppliers on the evolution of aircraft movements, including slot monitoringInterface with OCC as neededAcknowledge and take actions to every messages & requests pertaining to the flight3.
Monitor and Coordinate Aircraft Handling on the rampApply regulations on dangerous goods handling and loadingCommunicate provisional loading to Load Planning departmentPerform briefings and de-briefings with Ramp teamsEnsure that aircraft is handled and loaded to in accordance with company procedures and regulationsReport final loading to Load Planning departmentMonitor and correct the providers if needed, and report back to Management to feed Safety Management System.Ensure a safe work environment4.
Coordinate and apply the Station Turnaround PlanMonitor and Enforce company and local government Security rules,Monitor and Enforce company and local safety rules of the ramp during all phases of the turnaroundMonitor and evaluate progress on the critical path of turnaround plan to reduce ground time during short turnaroundsMonitor suppliers to ensure conformity, and on time completion of tasks5.
Follows crew rotation and prepares related documentsFollow crew rotations to arrange for crew accommodation and transportation.Prepare General Declarations for arrivals and departureUpdate hotel and transportation providers on changes in aircraft schedulesRequirements: Previous airport agent experience displaying leadership qualitiesStrong will to succeed when faced with difficult situationsStrong decision-making skillsAbility to maintain vigilance at all timesAbility to plan and anticipateAbility to prioritize based on changing situationsShift work is required, including nights, weekends and holidaysKey Job Competencies: Safety AwarenessTeamworkCommunicationAdaptabilityInitiativeQuality FocusProactivityJob Type: Full-timePay: $17.00 $23.60 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftHolidaysNight shiftOvertimeWeekend availabilityCOVID-19 considerations:Mask is required at all times in this position no exceptionsWork Location: One location