About Academy:Academy is a full-service custom fabric and metal structures manufacturing and installation company serving the needs of business customers across the United States.
You may have seen our custom Awnings at a Starbucks or one of our custom Cabanas at the Ritz-Carlton.
Since 1992, Academy has been a great place to work and grow.
The success and growth of our team members are essential to our progress as a business.
We continuously double down on teamwork, learning, and building amazing products.
We are ambitious and working toward something exceptional in our category and community.We are looking for a Customer Success Specialist who can provide ongoing support to our clients and network with them.
The candidate should be able to contribute to building relationships, implementing new programs that will increase the business’ revenue potential and minimize churn rates.
A Customer Success Specialist’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.
Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us.
You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.ResponsibilitiesEstablish clear client retention goalsProcess milestones for the clients and employees to work towardAssist customers with setting up and navigating programs or software Promote the value of the productUpsell services and products with the brand imagePromote value through customer experienceAssist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experienceOther duties and projects as assignedRequirementsProven work experience as a Customer Success Specialist or similar roleExperience working with brand image and promoting value through customer experienceExceptional ability to communicate and foster positive business relationshipsTechnical skills required, as they relate to the use of the product or service Accountability and personal organization are essentialExperience in managing a diverse group and training each according to company standardsA communications or marketing degree is preferred but not requiredBig plus if you know how to use Airtable, Dropbox and HubspotBenefits Commitment to professional development Competitive wages Health benefits Paid time off Paid company holidays Learning stipendEqual Opportunity EmployerAcademy is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.Background ChecksAcademy will consider qualified candidates with criminal histories in a manner consistent with the law.