*Mission and Vision*
The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.
*Position Summary*
The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions
Tiny Homes provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Veterans receive shelter, food, and case management services to support their trajectory towards obtaining permanent housing. Working under the supervision of the Sr. Director of Tiny Homes, the Lead VA Service Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the CTRS Program.
*Duties and Responsibilities*
* Assist with CTRS key control procedures including routine key inventory and replacement when keys are lost
* Attend and participate in VA-led tram meeting, training, case conferencing etc.
* Be a liaison for veteran fielding complaints, concerns and issues and provide these concerns to the COR.
* Conduct routine (at least hourly) walk-thought of CTRS site to ensure safety of Veterans
* Assist with facilitating life skills activities and community engagement events for Veterans residing in CTRS site.
* Assist Veterans in arranging transportation to appointments
* Ensure the safety of veterans and guests by providing on-site veterans supervision
* Ensure compliance with program rules, policies, and procedures
* Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed
* Assist with sanitation of veteran’s belongings in hot box and new bed assignment upon intake
* Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
* Work in partnership with on-site security
* Conduct daily health & safety checks to screen veterans for COVID and ensure the Tiny Home unit is in compliance with safety standards
* Respond to emergency situations as appropriate
* Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
* Complete written reports and incident logs of daily activities
* Answer telephone and take messages for veterans and staff
* Resolve veterans’ issues as needed using de-escalation and crisis intervention techniques to help veterans work through conflict
* Assist with the serving of daily meals
* Replenish supplies in the restrooms, offices and dining area
* Assist with maintenance of resident laundry schedule
* Ensure veterans are following proper hygiene practices
* Work with veterans to improve their independent living skills
· Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning and sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming and other janitorial services. Clean and disinfect restrooms and showers after each use, without exception
* Monitor and report to supervisor any maintenance concerns as needed
* Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor
* Take on non-routine cleaning and special projects as needed
* Pack out veterans’ belongings and place them in storage
* Complete maintain monitor sign-in/ sign-out log books for Veterans arriving and leaving
*Other Duties*
· Monitor medication cabinet and review medication records
· Attend and participate in team Meetings, trainings, case conferencing, etc.
· Establish and maintain good rapport and working arrangements with co-workers, including the management team and other staff
· Create and maintain a shelter environment that is safe
* Uphold all HTM and VA Rules, Regulations, and Policies
· Work with collaboration with security guard to ensure safety of veterans, staff, volunteers and visitors on the property
· Observe and adhere to department guidelines concerning absences and reports in accordance with departmental procedures
* Other duties as assigned by supervisors
*Qualifications*
· Understand and support the mission statement of Hope the Mission
* High school diploma or GED- *Required*
· 2 years’ experience working with the homeless or similar population preferred
· Must possess solid proficiency of Microsoft Office Suite
· Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
· Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
· Must possess excellent problem-solving skills
· Ability to interact with others professionally
* Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred
* Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
· Valid CPR/First Aid certification or ability to obtain within 30 days of hire- *Preferred*
· Must be TB-cleared prior to hiring
· A criminal background check is required
· A drug-test is required
· A CA driver’s license is required or valid form of identification is required
· Possess proficiency in basic computer, fax and telephone operation and be proficient in Microsoft Office suite.
*Other Requirements*
· Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
· Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
· Ability to work in proximity with service animals and emotional support animals
· Ability to operate a computer, fax, and telephone
· Ability to lift up to 25 lbs.
· Some night and weekend hours required
*PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT*
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
*Work Environment:*
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
*EEO: *_HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training._
_HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s __Fair Chance Act_ _webpage._
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Evening shift
* Night shift
* Overnight shift
* Weekend availability
Ability to commute/relocate:
* Los Angeles, CA 90073: Reliably commute or planning to relocate before starting work (Required)
Experience:
* working with homeless population: 2 years (Required)
Work Location: In person