11-205 – Intake Coordinator – CAS/LA Grand

Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Intake Coordinator provides professional, compassionate and safe care for all residents. The Intake Coordinator will ensure that all client data is properly documented in client files and HMIS. The Intake Coordinator works alongside of Case Managers and Monitors to ensure that residents are receiving all of the services they need to successfully exit the program.
Essential Functions
+ Coordinate and conduct client intakes with referring agencies.
+ Respond to client’s needs promptly, professionally, and with great courtesy.
+ General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained.
+ Complete all intake forms and records, establishing an individual resident file for new intakes.
+ Regularly and accurately maintain client data in HMIS and paper file, including complete documentation of all activities, services, and outcomes achieved.
+ Update case notes, snap shots, and general client information within 72 hours of meeting with client.
+ Enter and update all HMIS data as needed.
+ Update program roster on a daily basis.
+ Follow all program rules and TSA policies and procedures.
+ Complete VISPADT and Next Step Tool with all eligible clients to ensure they are connected with the CES system.
+ Confirm client is linked to and receiving mental health services, physical care provider, and other services as needed.
+ Must be able to work evenings, weekends, and holidays.
+ Document and report unusual occurrences, incidents and injuries.
+ Ensure that dorm rooms are neat and clean, hallways are free of obstructions and other safety hazards.
+ Respond promptly and appropriately to emergency situations.
+ Assist with kitchen duties as needed and with cleaning common areas daily, room turnovers, house laundry, and donations.
+ Always maintain resident confidentiality.
+ Perform other duties as assigned by your immediate supervisor and/or management personnel.
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.
Minimum Qualifications
+ High School Diploma or equivalent.
+ Mental health and substance abuse work experience.
+ At least 1-year work experience with the homeless population strongly preferred.
+ Bilingual English/Spanish preferred.
+ Must pass criminal background check to be eligible for employment.
+ The ability to read, write, speak and understand English.
+ Attainment of at least 18 years of age.
+ CPR/First Aid Certification.
+ TB cleared prior to hire.
Skills, Knowledge & Abilities
+ Knowledge of HMIS preferred.
+ Proficient in Microsoft Office.
+ Ability to actively listen and take genuine interest in helping homeless individuals to address and reduce barriers to independence.
+ Ability to obtain annual TB test and complete other required Salvation Army trainings (decision driving, PTM, etc.)
+ Good time management and communication skills, both verbal and written. Professional telephone etiquette.
+ Meet deadlines, work with attention to detail.
+ Strong interpersonal skills with both clients and staff in a professional and respectful manner.
+ High School or Equivalent or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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